Service

Customer service

If you run into any problems with the boiler, please contact us directly by email or fill out the online service request. We will do
our best to resolve any problems you might have within 24 hours.

In case of special condition, ZOZEN will forward your request to one of its partnered sales representatives depending on the
country and state. The local maintenance personnel will arrive at the customer site as soon as possible.

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Zozen service policy

Full-process Steam Biomass Boiler

Full-process

From receiving goods, supervising installation, commissioning, assisting customers repairing, maintaining, and managing, carefully service customer until the end.

full-day Steam Biomass Boiler

Full-day

7*24 hours of counseling service, offering the most effective and fastest service to ensure that the loss caused by the failure for customers is minimized.

Full aspects Steam Biomass Boiler

Full-aspects

Regularly inspect and visit all customers as per plans, and effectively carry out a series of maintenance and maintenance services for customers’ equipment.

Full spirit Steam Biomass Boiler

Full-spirit

Patiently listen to customers’ opinions and requirements, carefully solve their problem and provide high-quality services, and refuse any gifts privately.

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