If you run into any problems with the boiler, please contact us directly by email or fill out the online service request. We will do our best to resolve any problems you might have within 24 hours.
In case of special condition, ZOZEN will forward your request to one of its partnered sales representatives depending on the country and state. The local maintenance personnel will arrive at the customer site as soon as possible.
Zozen Service Policy
From receiving goods, supervising installation, commissioning, assisting customers repairing, maintaining, and managing, carefully service customer until the end.
7*24 hours of counseling service, offering the most effective and fastest service to ensure that the loss caused by the failure for customers is minimized.
Regularly inspect and visit all customers as per plans, and effectively carry out a series of maintenance and maintenance services for customers’ equipment.
Patiently listen to customers’ opinions and requirements, carefully solve their problem and provide high-quality services, and refuse any gifts privately.